1. Prices and Total Order Amount
Current product prices are displayed on the Flower2go website.
Prices displayed on the Flower2go website include VAT in accordance with applicable law.
Delivery charges are not included in the product price unless expressly stated otherwise and are calculated separately in accordance with Flower2go’s current delivery rates.
Additional products and services selected by the customer are charged separately at the prices displayed during the ordering process.
Before payment is made on the website, the customer is shown the full total amount payable for the order, including the selected products, delivery charges, and any other applicable charges.
For orders placed directly through a Flower2go representative, the full total amount payable and the applicable payment terms are communicated to the customer before the order is confirmed and payment is made.
2. Payment for Orders Placed on the Website
Orders placed on the Flower2go website may be paid for by credit card, PayPal, or any other payment methods available and displayed on the website at the time the order is placed.
Payments are processed through the payment services integrated with the website.
After the ordering process is completed, an email containing information about the order is sent to the email address provided by the customer. Following successful payment, the relevant electronic payment document is sent to the same email address.
The customer is responsible for ensuring that the email address provided when placing the order is correct.
If the email or payment document is not received, or if the customer wishes to verify the payment status, the customer may contact Flower2go to confirm the payment details.
3. Payment for Orders Placed Through a Representative
For orders placed directly through a Flower2go representative, the customer will be informed of the available payment methods.
Certain payment methods may be subject to additional fees or charges. Where such fees or charges apply, the customer will be informed in advance, and the full total amount payable will be communicated before the order is confirmed and payment is made.
4. Changes to the Order Price
If, after an order has been confirmed, it becomes necessary to increase the previously agreed price, the new total amount must be agreed with the customer in advance, before any changes involving an additional charge are made.
Without the customer’s prior consent, Flower2go will not charge or request an amount exceeding the price previously agreed with the customer.
This provision applies, among other things, to custom orders and bouquets created by the Flower2go team within a budget agreed in advance with the customer.
5. Payment by Payment Link
For the purpose of paying for an order, Flower2go may send the customer a secure payment link.
Payment through such a link is processed by the relevant payment provider and is considered completed once successful payment confirmation has been received.
6. Payment in Store
When paying directly at the Flower2go physical store, the customer may use the payment methods available in the store at the time of payment.
7. Payment Confirmation and Order Processing
An order is accepted for processing by Flower2go after successful confirmation of full payment.
Creating an order, proceeding to the payment page, or attempting to make a payment does not, by itself, confirm successful payment and does not mean that the order has been accepted for processing.
In certain cases, the payment provider or bank may require additional verification or authentication of the payment, including 3D Secure (3DS). Until the required verification process has been successfully completed, the payment is not considered confirmed and the order is not submitted for processing.
Following successful confirmation of full payment, the order is submitted for processing, preparation, and subsequent delivery in accordance with Flower2go’s applicable “Order Terms” and delivery terms.
If the payment is declined, incomplete, or not confirmed by the payment provider, Flower2go may offer the customer the option to attempt payment again or use another available payment method.
8. Payment Security
Online payments are processed using appropriate payment services and relevant security mechanisms.
Credit card information is processed by the relevant payment providers in accordance with their requirements and applicable security standards.
Flower2go does not determine the outcome of the authorization of a credit card or other payment method, which is carried out by the relevant payment provider or financial institution.
9. Technical Errors
In the event of an obvious technical error in the displayed product price, delivery charge, or total order amount, Flower2go may contact the customer to resolve the matter.
Flower2go will not charge any additional amount without the customer’s prior consent.
If the order cannot be fulfilled at the price displayed as a result of the error and the parties do not agree on an alternative solution, the order may be cancelled and the amount actually paid will be refunded to the customer in accordance with applicable law.
10. Cancellations, Refunds & Claims
Order cancellations, refunds, and the handling of claims shall be governed by Flower2go’s “Cancellations, Refunds & Claims” policy and applicable law.