Flower2go’s Website Rules and Regulations
General
· Flower2go’s Internet site (hereinafter: “The Site”) is an Internet site which runs a virtual store and offers its customers information and sale of various products (flower bouquets, plants, decorative objects and more) (hereinafter: “The Services”). The site is owned by Kirill Olshevsky (333829588).
· The following rules and regulations equally relate to both genders, and masculine gender is used here for convenience purposes only.
· Every person who purchases and/or intends to purchase services and/or intends to receive information through the site and/or surfs the site and participates in the activities offered through the site declares and undertakes that he read the Website Rules and Regulations and agrees to the provisions included therein.
Website Terms of Use – Purchasing Services and Receiving Information
· The site can be used for carrying out orders and for receiving services and/or information. This site is not to be used for other purposes.
· Every adult (age 18+) who has a valid credit card from one of the active credit card companies in Israel (or has explicit permission from the credit card holder), may submit offers for the purchase of services through the site.
· The order or the offer (hereinafter: “The Offer”) of the purchaser to receive services will be accepted, if all the following conditions are met:
1.The transaction was approved by the purchaser’s credit card company.
2.The required products are in stock.
3.The address for supplying the products is included in the company’s distribution area.
4.The purchaser has a personal e-mail address in the Internet network, unless the transaction is carried out by phone.
How do you submit offers to purchase services through the site
· To receive a detailed and full description about the offer submittal procedure for the purchase of services through the site, please see “How to Buy”, the provisions of which are an integral part of the Website Rules and Regulations and reading it is a condition for submitting an offer to purchase services from the company.
Policy of Services and Prices
· The variety of services, prices (including for shipment expenses) and terms of payment in this site may vary from time to time at the company’s sole discretion.
· If an order for the purchase of flower bouquets and flower arrangements included in the site was carried out and it turned out that a product is out of stock, the company will provide the purchaser with a product as similar as possible to the products he originally ordered in color and/or in category.
Details of the Service Purchaser and Website Security
· Upon performing the order for purchasing services through the site, the purchaser will be required to enter his personal details, order details, credit card details etc. (hereinafter: “The Details”) into the system. The site owners and/or any of its operators and/or any of its managers and/or anyone on their behalf are not responsible for a mistake done by the purchaser while typing in the details. In addition, the aforementioned will not bear any responsibility, directly or indirectly, if the purchase details are not implemented in the system and/or for any technical and/or different problem which prevents the completion of the activities in the site.
· Typing in false details is a criminal offense. Legal steps will be taken against people who enter false details into the computer, including claims for damages that can be caused to the site and/or the site owners and/or any of its operators and/or any of its managers and/or anyone on their behalf. If wrong details were entered (including the purchaser’s personal details), the company and/or anyone on its behalf has the right to reject the offer.
· The company’s data processing computer runs a computerized registration of all the activities taking place on the site. This registration will be an apparent proof for the provisions included in these activities. However, the time shown on the server’s clock will be the final and decisive proof for the activity occurrence time.
· The details of the activity in the site, including the offer details and the purchaser’s details, will be transmitted through an encrypted security protocol (SSL), which is accepted in e-commerce, to the company’s data processing computer. The company and the site’s operators will not transmit these details to external factors, excluding the credit card company and the vendors – for the purpose of the sole completion of the purchaser’s online shopping activities. The company reserves the right to use the details provided by the purchaser for analyzing statistic information and delivering it to other factors. In this case, the data will not personally relate to the purchaser and will not identify him.
· The company will be entitled to send an e-mail to the purchasers and contact them, orally or in writing, for any information about the company’s sales, innovations in the site, advertisements from selected commercial organizations etc., unless the purchaser will inform in writing that he is not interested therein.
Cancellation of Activities by the Purchaser
· Every purchaser who submitted an offer for buying flowers, plants, decorative plants, flower bouquets and flower arrangements, and is interested in cancelling his offer will inform the company about it within one hour from the time the offer was sent (or from the time of creating phone contact with the company). If the order should take place another day, a notification of cancellation can be sent up to 5 hours prior to the execution of the order during the operation hours of the call center (Sunday-Thursday 08:30-18:00, Friday and holiday eves 08:30-13:00). The cancellation process should be completed both orally and in writing. Therefore, to cancel the order, please call the company’s call center and simultaneously send a fax or an e-mail to the national center of orders. The order can be cancelled as long as the products have not yet been launched by the company and/or anyone on its behalf to the address included in the offer. The cancellation of the purchase of any other product (which does not die and whither, as mentioned above) will be executed within 14 days from the day of receiving the product at the address mentioned in the offer, provided that the aforementioned notification was sent, the product was not used and it is still placed in the original package delivered to the purchaser.
Limitation of Liability
· The company’s intention is that all the products offered thereby in the site will be of high quality and fit for use. A lot of emphasis is placed on the high quality of the flowers, plants, decorative plants, flower bouquets and flower arrangements.
· The company undertakes that flowers, plants, decorative plants, flower bouquets and flower arrangements will be of high quality and fresh. If any of the aforementioned products is not fresh (hereinafter: “The Damaged Product”), the purchaser may contact the company and let it know about it. The parties agree that the company will check the complaints and will have the permission to replace the damaged product or credit the purchaser for the consideration paid for that product (including at the shipment’s cost, if no other services were ordered by the purchaser during that transaction), at its sole discretion.
· The sole responsibility for all the products which are not flowers, plants, decorative plants, flower bouquets and flower arrangements and for any information or presentation implemented in the site with respect to the nature of the products, including names of manufacturers, quality of products, attributes of products, pictures of products etc. applies to the manufacturers and/or importers and/or authorized marketers of the products, subject to the Consumer Protection Rules and Regulations and the Warranty and Service certificates which are attached to each product / service, if attached.
· The pictures in the site are designated for illustration purposes only. It should be emphasized that there can be differences between the product’s appearance in the picture as displayed by the computer’s monitor or printed and its actual appearance.
· In any event, the company’s liability for the products mentioned in this paragraph, under any legal cause whatsoever, will not exceed the amount of the consideration actually paid for the product / service ordered by the purchaser.
· The company and/or the site owners and/or its founders and/or any of its operators and/or any of its managers and/or anyone on their behalf are not responsible for the fact that the server operating the site is clean from viruses or any other foreign components or elements which may harm or damage the purchaser’s personal computer when he enters and/or orders services and/or uses the site. In addition, the company will not be responsible for illegal activities in the site which are carried out by any purchaser or any third party which is not under the company’s control. The company will be entitled to discontinue or prevent the contact or the access of the purchaser to the site at any stage, in whole or in part thereof.
Ownership and Protection of Rights
· The site contains various materials, which are protected by copyrights, trademarks (including Flower2Go), other titles, including contents, pictures, graphics, music, video and sound, part of which are owned by the company and part of which are owned by third parties. A purchaser and/or a surfer and/or any third party which performs activities in the site may not change, advertise, transmit or transfer, participate in a transfer or sale and use the site or part thereof for creating a derivative work or use the site and/or the contents of the site, all or part thereof, for a purpose which is not that for which the site was created. The company allows the user to “download” data to his personal computer for the purpose of personal and uncommercial use only. This permission, as any other legal activity in the site, does not grant the user any propriety right in the aforementioned information, in particular, and in the site and its contents, in general.
· The user undertakes not to upload to the site information of any type whatsoever which violates the copyrights, trademarks and/or any other proprietary right and/or pornographic material and/or material including defamation etc. If the user uploaded the aforementioned information and/or material, he is bound to indemnify the company and/or anyone on its behalf and/or the site’s operators for any damage and/or expense (including lawyer’s fees and legal expenses), which will be caused thereto as a result of the user’s aforementioned improper behavior.
· The site contains links to other sites in the internet network. The company supplies these links for convenience purposes only and it is not responsible for the validity and legality of the information included therein or in other sites which are linked thereto. A purchaser who wishes to use these links does it only under his responsibility.
· Everyone who wishes to create a link to this site in other sites is required to contact the company in writing and in advance in order to receive a written approval therefore, additional terms and place of jurisdiction.
· The company is entitled to close the site or cancel the services or reduce them. In addition, the company may change the Website Rules and Regulations from time to time.
· Any dispute whatsoever between a purchaser and/or a surfer in the site and the company because of activities in the site will be clarified in each of the courthouses in Israel.
Safety and Confidentiality of Information in Flower2go’s Internet Site
The building method and the way of operation of Flower2go’s Internet site guarantee that the Company respects the privacy of its customers and grants it with utmost importance.
The purpose of saving our customers’ information in the system is to continuously improve the service level and to give the customer the opportunity to purchase products in the most convenient manner and in an environment which gives him the most pleasant shopping experience.
In addition, the information gathered in the system about the purchasing habits of our customers and their identifying details is used only for the purpose of implementing transactions, entering private areas and providing technical assistance in the site.
The gathered information consists of a number of parts:
1. Information provided by customers for the purpose of identification and content tailoring to relevant fields of interest.
2. Information received in the system from external factors, the purpose of which is to improve the personal service level and the convenience level for the site users. An example for such information is an interface for a passport which shortens the registration process for MSN customers.
3. Automatic transfer of information through “Cookies” for the purpose of identifying return customers and interesting them about sales and contents which are tailored to their personal preferences. This information is transferred between us and our customers upon the creation of a link between the personal browser and the shopping portal. This form of identification is the most accepted in most sites which provide online services to customers. The “Cookie” is an alphanumeric file which is transferred through the browser to the hard drive of the personal computer. Our ability to identify and familiarize ourselves with our customers allows us to provide services, such as saving the purchase details from a previous visit to the site in a shopping cart, updating the customer about topics that interested him in the past and more. The transfer of “Cookies” to the personal computer can be prevented by settings in the customers’ browser which do not allow the transfer of such data, but also prevent personal handling and familiarity with the customer’s fields of interest and preferences.
The information about our customers’ consumption habits and identification details is confidential and strictly protected and it is not transferred to external factors which are not related to the system. Controlled access to the relevant information of the customers is provided only to our business partners, which are directly related to the operation of the system. Information between us and our customers which is defined private is securely transferred by the SSL Protocol, which encodes the transferred information and prevents its disclosure to unauthorized parties. The trading floor was planned and built with the accompaniment of a company specializing in solutions for electronic information security and in compliance with the market’s strictest security standards. Once in every defined period, information security experts check the existing security level and ensure that the information gathered in the site is indeed secure and confidential. In order to protect the privacy of minors, you may use the site only if you are older than 18. Nevertheless, if minors do use the site, it is recommended that an adult supervises them during the implementation of a transaction.