Privacy Policy

Last updated: August 2026

Flower2go respects the privacy of website users and takes reasonable measures to protect personal information provided when using the website, placing orders, and contacting Flower2go.

This Privacy Policy explains what personal information may be collected, the purposes for which it may be used, to whom it may be disclosed, and the rights users have regarding their personal information.

1. Responsibility for the Processing of Personal Information

Flower2go is the database controller (בעל שליטה במאגר מידע) with respect to personal information processed in connection with the operation of the website and the provision of Flower2go services.

For any questions regarding the processing of personal information, users may contact Flower2go using the contact details provided in Section 14 of this Policy.

2. Personal Information We Collect

When using the website, placing an order, or contacting Flower2go, the following personal information may be collected:

— first and last name;

— telephone number;

— email address;

— the order recipient’s name, telephone number, and delivery address;

— information required to process, fulfil, and deliver an order;

— the content of a greeting or other message added to an order;

— information regarding orders, payments, and customer service inquiries;

— technical information, including IP address, device and browser type, cookies, and similar technologies.

3. Purposes of Processing Personal Information

Personal information may be processed for the following purposes:

— processing and fulfilling orders;

— arranging and carrying out deliveries;

— communicating with the customer or order recipient regarding the order and delivery;

— sending service-related communications, including order confirmations, payment information and payment links, payment confirmations, order and delivery status updates, and requests to provide or clarify information necessary to fulfil the order;

— processing payments;

— providing customer service and handling inquiries;

— handling cancellations, refunds, and complaints;

— maintaining website security and preventing fraud;

— operating, analysing, and improving the website;

— complying with legal requirements;

— sending advertising communications, news, and information about promotions in accordance with applicable law and subject to obtaining consent where such consent is required.

Personal information is processed for the purposes for which it was provided and in other circumstances permitted by law.

4. Providing Personal Information

Unless otherwise required by law, users are not obligated to provide personal information to Flower2go, and the decision to provide such information is voluntary.

However, certain personal information is required in order to process and fulfil an order, arrange delivery, or provide the requested service.

Failure to provide the required information may result in Flower2go being unable to process or fulfil an order or provide the relevant service.

5. Order Recipient Information

When an order is placed for another person, the customer may provide Flower2go with the recipient’s name, telephone number, delivery address, and other information required to fulfil the order.

This information is used to the extent necessary to prepare and deliver the order, communicate with the recipient regarding delivery, and fulfil the relevant order.

The customer is responsible for the accuracy and currency of the recipient information provided.

6. Payment Information

Online payments are processed using secure payment services.

Payment card information is processed by the relevant payment service providers in accordance with their requirements and security procedures.

Additional authentication methods, including 3D Secure (3DS), may be used to provide additional protection for payments.

7. Service Providers and Disclosure of Personal Information

For the operation of the website, fulfilment of orders, and provision of services, personal information may be processed by Flower2go service providers or disclosed to third parties to the extent necessary for the relevant purpose, including:

— payment services — for processing and securing payments;

— hosting and technology infrastructure providers — for the operation, maintenance, and security of the website;

— analytics and technology services — for analysing, supporting, and improving the operation of the website;

— service providers involved in fulfilling an order or providing the relevant service;

— professional advisers and other service providers — where necessary for Flower2go’s operations, compliance with legal obligations, or protection of legitimate interests.

Personal information may also be disclosed to competent public authorities where required by law or pursuant to a lawful request from an authorised authority.

8. Cookies and Similar Technologies

The website may use cookies and similar technologies for website operation and security, saving user preferences, analysing website usage and, where applicable, for marketing purposes.

Some technologies may be provided by third-party services used by the website.

Additional information and available management options may be provided through a cookie management mechanism, if such a mechanism is available on the website.

9. Service and Marketing Communications

Service Communications

In connection with processing and fulfilling an order, Flower2go may send the customer service communications necessary to process the order and provide the related service.

Such communications may include:

— order confirmation;

— payment information and payment links;

— payment confirmation;

— order status updates;

— delivery information;

— communications necessary to clarify or complete information and to fulfil the order.

These communications relate to a specific order or requested service and do not, by themselves, constitute advertising communications.

Marketing Communications

Flower2go may send advertising offers, news, and information about promotions in accordance with applicable law and subject to obtaining consent where such consent is required.

Users may opt out of receiving marketing communications using the option provided in the relevant communication or by contacting Flower2go.

Opting out of marketing communications does not stop service communications necessary for processing, paying for, fulfilling, delivering, or servicing an order.

10. Retention of Personal Information

Personal information is retained for the period necessary to achieve the purposes for which it is processed and for an additional period where required for compliance with legal requirements, record keeping, dispute resolution, protection of legitimate interests, or fraud prevention.

When retention of personal information is no longer necessary, Flower2go takes the measures required with respect to such information in accordance with applicable law.

11. Security of Personal Information

Flower2go takes reasonable technical and organisational measures to protect personal information against unauthorised access, use, alteration, disclosure, or destruction.

However, no method of storing or transmitting information over the internet can guarantee absolute security.

12. User Rights

In accordance with applicable law, users may request access to personal information about them held by Flower2go.

If personal information is incorrect, incomplete, unclear, or outdated, users may request its correction or deletion in accordance with the conditions and procedures prescribed by law.

To process a request, Flower2go may request information necessary to verify the identity of the applicant and to protect personal information from being disclosed to an unauthorised person.

Requests may be submitted using the contact details provided in Section 14 of this Policy.

13. Changes to this Policy

Flower2go may update this Privacy Policy from time to time due to changes in applicable law, website operations, or the manner in which personal information is processed.

The current version of the Policy will be published on the website together with the date of the latest update.

14. Contact Information

For questions regarding privacy, the processing of personal information, access to personal information, or its correction or deletion in circumstances provided by law, please contact:

Flower2go

Email: Flower2go.isr@gmail.com

Telephone: +972 54-334-1770